Privacy Policy

Who we are


This website is operated by Sam's Fencing, a fencing and garden maintenance business based in Cornwall and serving customers across Cornwall and Devon. For data protection purposes, the person responsible for your personal data is:

Sam's Fencing

Owner: Sam Robert Shirra Davies

Email: Samsfencingandgardens@gmail.com

Telephone: 07761 999527

Sam's Fencing is the data controller for personal information collected through this website and in connection with enquiries and services provided to customers. If you have any questions about how we use your personal information, please contact us using the details above.

What personal information we collect


We only collect personal information that is reasonably necessary for operating our business and responding to enquiries.

Depending on how you interact with us, this may include:

  • Your name
  • Telephone number
  • Email address
  • Property address or location
  • Details about the fencing, garden maintenance or other service you are enquiring about
  • Information you provide in an enquiry or quotation request
  • Photographs or other information you choose to send to us about your property or proposed work
  • Details relating to work carried out, quotations, invoices and payments
  • Information contained in correspondence between you and Sam's Fencing
  • Technical information about your visit to our website, such as IP address, browser type and device information, where this is collected by our website or security services
  • Cookie and website usage information, where applicable

We do not intentionally collect sensitive personal information through this website. Please do not provide sensitive personal information unless it is genuinely necessary for your enquiry.

How we collect your information


We may collect personal information when you:

  • Contact us by telephone, email or through our website
  • Complete an enquiry or contact form
  • Request a quotation
  • Arrange or purchase our services
  • Communicate with us about work we are carrying out
  • Provide information in connection with an existing or potential job
  • Visit or use our website
  • Interact with our social media pages or other online services, where applicable

We may also receive information from third parties where this is necessary to provide our services or operate the business lawfully.


How we use your personal information


We may use your information to:

  • Respond to enquiries and requests for information
  • Discuss your requirements
  • Provide quotations and estimates
  • Arrange appointments and visits
  • Provide fencing, fence repair, gate, garden maintenance and related services
  • Communicate with you about work you have requested
  • Issue invoices and process payments
  • Keep appropriate business and financial records
  • Deal with queries, complaints or disputes
  • Maintain records required by law
  • Protect our website, systems, business and customers against fraud, spam and security threats
  • Improve and maintain our website and services
  • Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we are required or permitted to do so by law.

Our lawful bases for using your information


UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may use your information where it is necessary to take steps at your request before entering into a contract, or where it is necessary to perform a contract with you.

For example, this may include using your name, contact details, property address and job requirements to provide a quotation and carry out agreed work.

Legitimate interests

We may use personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include:

  • Responding to general business enquiries
  • Managing customer relationships
  • Keeping appropriate business records
  • Protecting our website and systems
  • Preventing fraud, spam or misuse
  • Improving our services and website
  • Maintaining records of communications and transactions

Legal obligation

We may process information where this is necessary for us to comply with a legal or regulatory obligation, including tax and accounting requirements.

Consent

Where required, we will ask for your consent before processing your information for a particular purpose.

For example, where applicable, we may ask for consent before sending certain types of direct marketing or placing non-essential cookies on your device.

Where we rely on consent, you can withdraw it at any time.

Enquiries and quotations


If you contact Sam's Fencing to request information or a quotation, we will use the information you provide to respond to your enquiry and, where appropriate, prepare and provide a quotation.

This may include your name, contact details, property address, photographs and details of the work you are considering.

If you proceed with our services, the information may subsequently be used to arrange and carry out the work, communicate with you, issue invoices and maintain appropriate business records.

If you do not proceed with the work, we will not retain your personal information indefinitely and will delete or securely dispose of it when it is no longer reasonably required, subject to any legal or legitimate business requirements.

Who we share your information with


We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

  • Service providers who help us operate our website or business
  • Website hosting and technical service providers
  • Email or communication service providers
  • Payment providers, where applicable
  • Accounting or bookkeeping providers, where applicable
  • Professional advisers, where necessary
  • IT, website security or spam-prevention providers
  • Government bodies, regulators, HMRC, law enforcement or other authorities where we are legally required to do so

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that it processes that information appropriately and securely.

Website hosting and third-party services


Our website is hosted and operated using third-party technology and service providers.

These providers may process limited technical or personal information on our behalf in order to provide website hosting, security, email, forms, analytics or other website functionality.

This website is hosted by FastHosts, through WordPress and may use Google Analytics for optimisation. 

Some third-party providers may process information outside the UK. Where personal information is transferred internationally, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

Cookies


Our website may use cookies and similar technologies. Cookies are small text files stored on your device which can allow a website to remember information about your visit or recognise your device. Some cookies are necessary for the website to function correctly. Other cookies, such as analytics or advertising cookies, may require your consent. Where consent is required, we will ask for your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences through our cookie settings, where available.

We may use cookies for purposes such as:

  • Website functionality
  • Security
  • Remembering preferences
  • Understanding how visitors use our website
  • Measuring website performance

We will not use non-essential cookies in a way that requires consent without obtaining that consent first. UK rules require organisations to explain what cookies do and, in most cases, obtain consent before storing non-essential cookies on a person's device.

For information about the specific cookies used on this website, please see our Cookie Policy / cookie settings.


Embedded content from other websites


Our website may contain links to third-party websites or services, including social media platforms.

If you follow a link to another website, that website will have its own privacy policy and terms.

Where we use embedded content or third-party features, those providers may collect information about your use of their content in accordance with their own privacy policies and cookie practices.

We recommend checking the privacy information of any third-party website you visit.


How long we retain your data


We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, unless we are required to keep it for longer by law.

As a general guide:

  • General enquiries: normally kept for as long as reasonably necessary to deal with the enquiry and any follow-up, and normally no longer than 12 months where no ongoing relationship exists.
  • Quotations: normally retained for a reasonable period after the quotation has expired or the enquiry has ended, unless there is an ongoing relationship or another legitimate reason to retain it.
  • Customer and job records: retained for as long as reasonably necessary to manage the customer relationship and deal with potential queries or disputes.
  • Invoices and financial records: retained for the period required by tax and accounting legislation. For a self-employed business, HMRC generally requires relevant business records to be kept for at least five years after the relevant 31 January submission deadline.
  • Marketing information: retained until you withdraw consent or otherwise ask us to stop using your information for marketing, subject to any information we need to retain to record your marketing preference.

We may retain information for longer where this is necessary to comply with a legal obligation, resolve a dispute, establish or defend a legal claim, or protect our legitimate interests.

How we keep your information secure


We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include appropriate passwords, access controls, secure systems and keeping software and website systems appropriately maintained.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.


Your data protection rights


Under UK data protection law, you may have the following rights, depending on the circumstances:

  • The right to be informed about how we use your personal information
  • The right of access to the personal information we hold about you
  • The right to rectification if information we hold about you is inaccurate or incomplete
  • The right to erasure of your personal information in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability in certain circumstances
  • The right to object to certain processing, including direct marketing
  • The right to withdraw consent where we are relying on your consent to process your information

These rights are not absolute and some exceptions apply. For example, we may be legally required to retain certain financial or business records even if you request that they are deleted.

You can make a data protection request by contacting us using the details provided in the Who we are section.

We will normally respond to a valid request without undue delay and within one month.


Direct marketing


We may contact existing customers about our services where permitted by law. We will comply with applicable data protection and electronic marketing rules when sending marketing communications. Where consent is required for email or text marketing, we will obtain appropriate consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or, where available, using the unsubscribe option included in the communication. You have an absolute right to object to your personal information being used for direct marketing.

Children's information


Our website and services are intended for adults. We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can consider whether the information should be deleted.

Automated decision-making and profiling


We do not currently use your personal information to make solely automated decisions that produce legal or similarly significant effects about you.

We do not currently carry out profiling of customers for such purposes.

If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.

Where your information is stored


Your personal information may be stored on systems operated by Sam's Fencing and by third-party service providers used to operate our website and business. Where information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Complaints


If you have any concerns about how we have handled your personal information, please contact us first using the details above. We will try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

You can contact the ICO through its website:

Information Commissioner's Office (ICO)

The ICO provides information about your rights and how to make a complaint.

Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements. The latest version will always be published on this page, with the date of the latest update shown at the top.

Privacy Policy last updated: 18 September 2026